Returns Portal

Please enter your email used when placing the order as well as the order reference number. This can be found on your order confirmation or order dispatch emails and will begin with "SHP".

If the details entered are not a match for those used on the order you will be unable to access the portal.


If you would like to return your UNWORN product within 30 days of purchase, please use the Returns portal.

Please select the relevant reason for returning the item(s), or select other and type the reason in the available box underneath. Then select the size of package you will be returning in order to be provided with the correct returns label for your items.

This will then generate a prepaid return shipping label via Royal Mail. Please return the item using this label, if you wish to see the available return options/locations nearest to you please visit and enter the return postage ID shown on the label. 

If your goods are defective when you receive them we will provide a shipping label for return postage, and either exchange for a replacement or a refund will be given. 

We endeavour to complete this within 10 working days of receiving the item. 

Non-faulty products packaging must be suitable for resale and free from damage, writing, tape, labels etc. Failure to return items and packaging in a resalable condition will affect your refund. To prevent this from occurring please over pack your item to ensure that the packaging is protected